return policy

Wedding & Event: (Customized Dresses & Accessories)

We know that it is very important for you ordering a dress for your special occasion and our cancelling policy is in accordance with this. However, it is important to note that our dresses and some accessories are made to order, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

Cancelling Orders (Before delivery)

1.  All dress orders canceled within 24 hours of purchase will be eligible for a full refund.
2.  All dress orders canceled after 24 hours will be eligible for a 25% partial refund.
3.  Once your order has been shipped, it can no longer be cancelled.

Return Policy

Your satisfaction is always our priority. When you received the package, we encourage you to check and make sure that the dress had been made to your order specifications. Try on your dress as soon as possible without moving the tags, altering, or washing the dress. 

If you want to return or exchange dresses or accessories, please make sure they are in the original conditions-unworn, unwashed, unaltered, and undamaged with original tags and packages. Please provide a detailed explanation in the return package.

Quality Issues:

1.  If our staff finds that the merchandise is defective against described including style error, color error, damaged or mis-shipped items, you will receive a refund for the purchase price plus shipping and handling fees.
2.  If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you with no refund.

Size Errors:

Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" in either direction of specified measurements. If the dress size did not arrive in the specification as one ordered：
1. All dresses are made or come with margins for altering and tailoring if desired. one can choose to make the adjustments at a local tailor, in which case we will reimburse the tailoring costs as long as the costs does not exceed the original price of the dress by 40%. If the tailoring costs exceed the original price of the dress by 40%, we will reimburse only up to the amount equal to 40% of the dress's original cost.
2. We provide a modification service for our customers, who can send back the dress to us and get the dress modified within 7 working days. In this case, we are responsible for the shipping costs including returning and sending back after modification.
3. Customers can also return a dress with measurement errors, and will receive a refund for the purchase price plus shipping.

Errors caused due to customers' own specification:

If the error of unfitting regarding size/color that were made or specified by customers during purchasing our products:
1. The customers will not be eligible for refunds under this case.
2. However we can provide a size modification service to our customers for free, with customers only pay the shipping fee. A dress modification is normally done in 7 working days.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on WeddingDressHome.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.